See product-specific FAQ here.
ORDERS, SHIPPING & PAYMENTS
What if I need to change my order?
We generally process orders within one business day after receiving them, but we’ll do our best to accommodate any changes to your order. If you need to change or cancel an order, please send us an email at email@example.com.
When will my order arrive?
We do everything we can to get your order processed and shipped within one business day of your purchase. As soon as your order ships, you’ll receive an email with a tracking number. If a few days have passed and you have yet to receive a tracking number, please send us an email at firstname.lastname@example.org or give us a ring and we’ll look into what might be causing the delay.
Please note that for various reasons, transactions can be automatically marked as suspicious by our payment processing software. When this happens, we’ll contact you to verify the transaction and get it on its way ASAP. This may add time between your order and the ship date.
Where do you ship?
Currently, we ship to every state in the U.S., Puerto Rico and to APO/DPO/FPO addresses.
International shipping to many countries is also available.
A note on International orders:
Orders shipping out of the US may be subject to customs/duties which are your responsibility. They are determined by your local customs office and we’re not able to determine in advance what these fees will be.
What does shipping cost?
Domestic orders over $75 ship FREE with USPS Ground! For orders under $75 we offer a single flat rate (by service level) for shipping to addresses in the U.S., Puerto Rico and to APO/DPO/FPO. International orders will ship via UPS in most cases, and rates will be calculated at checkout. We also offer a variety of expedited shipping options. Upon checkout, please consult the shipping options menu to calculate shipping costs based on the desired shipping method and location.
What payment methods do you take?
Trust Performance accepts all major debit and credit cards. We also accept PayPal, Google Pay, and Apple Pay.
Do you charge sales tax?
We charge sales tax on orders that ship to Utah, New York, and Massachusetts.
BRAND & PRODUCT EXPERIENCE
How can I show my support of Trust Performance?
If you haven’t already, sign up for our mailing list. We have a full line of soft goods available on the site, including hats, t-shirts, socks, and hoodies. Be sure to also follow and tag Trust Performance on Instagram, Facebook, LinkedIn, YouTube and Strava. Use the hashtag #trusteffect and #trustperformance to show us where you're riding.
Where can I see or demo Trust Performance products?
Our demo and dealer offerings are growing quickly! Check out our dealer locator map to see where to demo and purchase Trust Performance products.
Do you have custom Trust decals to color-match my bike?
We have a variety of decals to match the color or accent color of your bike. Head to the Parts page to select yours.
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